Citizens Bank’s customer service number is 1-800-922-9999. Phone support hours are Monday–Friday 7:00 AM–10:00 PM ET and Saturday–Sunday 9:00 AM–7:00 PM ET. Citizens has some of the most extended customer service hours of any Northeast regional bank, including weekend coverage.
Citizens Bank Contact Options
| Channel | Contact | Hours |
|---|---|---|
| Phone | 1-800-922-9999 | Mon–Fri 7AM–10PM ET; Sat–Sun 9AM–7PM ET |
| Lost/stolen card | 1-800-922-9999 | 24/7 |
| Live chat | citizensbank.com | Extended hours |
| Mobile app chat | Citizens app | Extended hours |
| Secure message | Online banking | 24/7 send; 1–2 day reply |
| Branches | ~1,200 locations | Typically Mon–Fri 9AM–5PM |
Phone Support Hours (ET) — Industry-Leading Coverage
| Day | Citizens Hours | Huntington | Fifth Third |
|---|---|---|---|
| Monday | 7AM–10PM | 7AM–7PM | 7AM–8PM |
| Tuesday | 7AM–10PM | 7AM–7PM | 7AM–8PM |
| Wednesday | 7AM–10PM | 7AM–7PM | 7AM–8PM |
| Thursday | 7AM–10PM | 7AM–7PM | 7AM–8PM |
| Friday | 7AM–10PM | 7AM–7PM | 7AM–8PM |
| Saturday | 9AM–7PM | 8AM–2PM | 8:30AM–5PM |
| Sunday | 9AM–7PM | Closed | Closed |
Citizens’ Sunday support (9AM–7PM ET) is a genuine differentiator among Northeast and Midwest regional banks.
Related Guides
- Citizens Bank hours 2026 — branch hours, holiday schedule
- Citizens Bank fees 2026 — $9.99/month, overdraft, ATM fees
- Citizens Bank routing number 2026 — by state
- Citizens Bank vs TD Bank 2026 — service comparison
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