Marcus by Goldman Sachs customer service phone number is 1-833-646-1688. Phone support is available Monday–Friday 8:00 AM–10:00 PM ET and Saturday–Sunday 9:00 AM–7:00 PM ET. Marcus is a fully online bank with no branches and no live chat — phone is the primary live support channel.
Marcus Contact Options 2026
| Channel | Contact | Hours |
|---|---|---|
| Phone | 1-833-646-1688 | Mon–Fri 8AM–10PM ET; Sat–Sun 9AM–7PM ET |
| Online portal | marcus.com | 24/7 (self-service) |
| Help Center / FAQ | marcus.com/faqs | 24/7 (self-service) |
| Live chat | Not available | — |
| Physical branches | None | — |
Phone Support Hours
| Day | Hours (Eastern Time) |
|---|---|
| Monday | 8:00 AM – 10:00 PM |
| Tuesday | 8:00 AM – 10:00 PM |
| Wednesday | 8:00 AM – 10:00 PM |
| Thursday | 8:00 AM – 10:00 PM |
| Friday | 8:00 AM – 10:00 PM |
| Saturday | 9:00 AM – 7:00 PM |
| Sunday | 9:00 AM – 7:00 PM |
Marcus does not offer 24/7 phone support. Late-night calls (after 10 PM ET) are not possible. This is a limitation compared to Ally (24/7) and Discover (24/7).
What Marcus Phone Support Handles
Savings account:
- Balance inquiries and transaction history
- Linking or unlinking external bank accounts
- Transfer initiation (ACH)
- Account closure
- Interest rate questions
CD accounts:
- Early withdrawal requests
- Renewal options and rate questions
- Beneficiary changes
- Maturity instructions (renew vs. close)
General:
- Account access issues (password reset, locked account)
- Reporting fraudulent activity
- Identity verification issues
Marcus vs Competitor Customer Service
| Bank | Phone | 24/7? | Chat | Branches |
|---|---|---|---|---|
| Marcus | 1-833-646-1688 | ❌ | ❌ | None |
| Ally | 1-877-247-2559 | ✅ | ✅ | None |
| Discover | 1-800-347-7000 | ✅ | ✅ | None |
| Schwab | 1-800-515-2157 | ✅ | ✅ | 400+ |
| SoFi | 1-855-456-7634 | ❌ | ✅ | None |
Marcus has the most limited customer service options among major online savings banks — no 24/7 phone, no live chat, no branches. For users who need round-the-clock access, Ally or Discover provide stronger support infrastructure while maintaining competitive rates.
What to Do After Hours
| Situation | Action |
|---|---|
| Check balance or interest | Log into marcus.com — available 24/7 |
| Initiate ACH transfer | marcus.com → Transfer Money (available 24/7) |
| Dispute an unauthorized transaction | Call 1-833-646-1688 when lines open |
| CD matures after hours | Log in to set renewal instructions; Marcus holds CDs in grace period for 10 days |
| Password reset | marcus.com → Sign In → Forgot Password |
Related Guides
- Marcus hours 2026 — phone hours, holiday schedule, what’s available after hours
- Marcus savings rate 2026 — 4.10% APY, no minimum
- Marcus CD rates 2026 — 4.00%–4.90%, $500 minimum
- Marcus vs Ally 2026 — which online savings bank is better?
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