Santander Bank customer service is available by phone at 1-877-768-2265, Monday–Friday 8 AM–8 PM ET. Lost or stolen card reports are handled 24/7 at the same number.
Santander Bank Contact Numbers
| Department | Phone number | Hours |
|---|---|---|
| General customer service | 1-877-768-2265 | Mon–Fri 8 AM–8 PM ET |
| Lost or stolen card | 1-877-768-2265 | 24/7 |
| Online banking support | 1-877-768-2265 | Mon–Fri 8 AM–8 PM ET |
| Mortgage servicing | 1-855-748-4848 | Mon–Fri business hours |
| Business banking | 1-877-768-2265 | Mon–Fri 8 AM–8 PM ET |
| TDD/TTY | 1-800-724-0313 | Business hours |
Support Channels
Phone: Call 1-877-768-2265. General inquiries are handled Monday–Friday 8 AM–8 PM ET. Saturday hours may be available — check santanderbank.com. For lost or stolen cards, a live representative is available 24/7.
Live chat: Available at santanderbank.com and in the Santander mobile app, Monday–Friday 8 AM–8 PM ET, Saturday 8 AM–5 PM ET. An automated chat assistant handles requests outside those hours.
In-branch: Approximately 400 branches in the Northeast. See Santander hours for typical branch schedules.
Secure message: Log in to online banking → Messages → New Message. Responses typically take 1–2 business days.
How to Handle Common Issues
Lost or stolen debit card:
- Freeze your card immediately in the Santander app (Card Management → Freeze Card)
- Call 1-877-768-2265 to report the card lost/stolen and request a replacement
- Standard replacement arrives in 7–10 business days; expedited delivery costs $35
Dispute a transaction:
- Log in → select the transaction → click “Dispute This Transaction”
- Or call 1-877-768-2265 and speak with the disputes team
- Provisional credit typically issued within 5 business days
- Investigation typically completes within 10 business days for debit card disputes
Reset online banking password:
- Go to santanderbank.com → Sign In → Forgot Password/Username
- Verify via email or security questions
- If locked out, call 1-877-768-2265 for identity verification
Set up direct deposit:
- Use your state’s routing number (see Santander routing number guide)
- Account number: found in app under Account Details
Santander Mobile App Features
The Santander mobile app (iOS and Android) supports:
- Balance and transaction history
- Freeze/unfreeze debit card
- Mobile check deposit
- Zelle payments
- Bill pay
- ATM and branch locator
- Live chat support
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