Synchrony Bank’s customer service number is 1-866-226-5638, available Monday–Friday 8:00 AM–10:00 PM ET and Saturday 8:00 AM–5:00 PM ET. Synchrony is not available by phone on Sundays — use the online portal at synchronybank.com for self-service outside of phone hours. Synchrony is an online-only bank with no physical branches.
Synchrony Bank Customer Service Number
| Service | Phone Number | Hours (ET) |
|---|---|---|
| Savings & CDs | 1-866-226-5638 | M–F 8 AM–10 PM, Sa 8 AM–5 PM |
For retailer credit card support, call the number on the back of your card. For account self-service at any time, log in at synchronybank.com.
How to Reach a Live Person at Synchrony Bank
Call 1-866-226-5638 during support hours and follow the prompts to speak with an agent. Have your account number and Social Security number ready for identity verification.
What to Have Ready Before You Call
- Account number
- Last four digits of your Social Security number
- Transaction details (if disputing a charge or asking about a CD)
Use Online Banking Instead of Calling
The Synchrony online portal and mobile app handle most self-service needs:
- Check balances and interest earned
- Manage CD maturities and renewals
- Update account information
- View statements
For more on Synchrony accounts and rates, see the Synchrony Bank guide.
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