Truist Bank’s main customer service number is 1-844-487-8478, available 24/7 for general banking, debit cards, ATM limit increases, and account questions. Truist was formed from the 2019 merger of BB&T and SunTrust Banks and operates about 2,000 branches across 18 states and Washington DC, concentrated in the Southeast and Mid-Atlantic.
Truist Bank Customer Service Phone Numbers
Main Banking Lines
| Service | Phone Number | Hours |
|---|---|---|
| General Banking | 1-844-487-8478 | 24/7 |
| Lost/Stolen Debit Card | 1-844-487-8478 | 24/7 |
| Fraud Department | 1-844-487-8478 (say “fraud”) | 24/7 |
| TTY/TDD (hearing impaired) | 1-800-835-9260 | 24/7 |
Specialized Departments
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Credit Cards | 1-844-487-8478 (select credit card) | 24/7 |
| Mortgage Servicing | 1-844-487-8478 (select mortgage) | M–F 8 AM–8 PM, Sa 9 AM–1 PM |
| Home Equity | 1-844-487-8478 | M–F 8 AM–8 PM |
| Auto Loans | 1-844-487-8478 | M–F 8 AM–8 PM |
| Business Banking | 1-844-487-8478 (say “business”) | M–F 8 AM–8 PM |
| Truist Wealth / Premier | 1-844-487-8478 | M–F 8 AM–6 PM |
| International Callers | 1-910-914-8250 | 24/7 |
How to Skip the Truist Phone Tree
- Call 1-844-487-8478
- Say “representative” at the first prompt — the system is voice-activated
- Or press 0 to request an operator
- Have ready: your Truist account number or debit card number and your Social Security number or PIN for identity verification
- Best call windows: Tuesday–Thursday, 9–11 AM ET; avoid Mondays and the 1st and 15th of each month (paydays create peak call volume)
For non-urgent matters, Truist’s secure online message center at truist.com typically responds within 1–2 business days.
What the Truist Main Line Can Help With
1-844-487-8478 (General Banking — 24/7)
- Checking and savings account questions
- Debit card lost, stolen, or blocked
- ATM limit increases (temporary or permanent)
- Dispute a debit card transaction
- Transfer limit questions and wire requests
- Minimum balance and fee waiver inquiries
- Branch hours and ATM locator
- Routing number confirmation
- Overdraft grace period and Low Cash Mode questions
Alternatives to Calling Truist
| Task | How to Do It Without Calling |
|---|---|
| Dispute a transaction | Truist app → select transaction → “Dispute” |
| Lock/unlock debit card | Truist app → Card Controls |
| Set travel notice | Truist app → Profile → Travel Notice |
| Check routing number | Truist app → Account Details |
| Find branch or ATM | truist.com/locations or Truist app |
| Send money via Zelle | Truist app → Send Money |
| Check mobile deposit limits | Truist app → Deposit |
| Enroll in e-statements | Truist Online Banking → Statements (saves $3/month paper fee) |
Note for Legacy BB&T and SunTrust Customers
If you were a BB&T or SunTrust customer before the Truist merger:
- Legacy BB&T number (1-800-226-5228) → now redirects to 1-844-487-8478
- Legacy SunTrust number (1-800-786-8787) → now redirects to 1-844-487-8478
- All accounts were fully migrated to the Truist platform in 2022–2023
- Update any saved contacts or records with the new number: 1-844-487-8478
Filing a Complaint About Truist Bank
If customer service does not resolve your issue:
- CFPB: consumerfinance.gov/complaint — Truist must respond within 15 business days; complaint becomes a public record
- OCC: 1-800-613-6743 — federal regulator of Truist Bank, N.A.
- FDIC: 1-877-275-3342 — for deposit account concerns
See the full Truist guide for fees, ATM limits, and routing numbers by state.
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