What are KeyBank's hours?

Most KeyBank branches are open Monday through Friday 9:00 AM to 5:00 PM and Saturday 9:00 AM to 1:00 PM. Hours vary by location — some branches in higher-traffic areas open earlier or close later. Most KeyBank branches are closed on Sunday. Use the KeyBank branch locator at key.com to confirm your local branch hours.

Is KeyBank open on Saturdays?

Yes, most KeyBank branches are open on Saturdays, typically from 9:00 AM to 1:00 PM. Saturday hours are shorter than weekday hours. A minority of locations are closed Saturday — verify your specific branch using the key.com branch locator.

Is KeyBank open on Sundays?

No. Most KeyBank branches are closed on Sundays. The KeyBank mobile app, online banking, and ATMs remain available 24/7. For urgent issues on Sundays, call KeyBank customer service at 1-800-539-2968.

What is KeyBank's 24-hour customer service number?

KeyBank's 24-hour customer service number is 1-800-539-2968. This line is available around the clock for lost or stolen cards, fraud reporting, and general account inquiries. Standard account questions are best handled during normal business hours when more specialists are available.

KeyBank Hours 2026: Branch and Customer Service Hours

Most KeyBank branches are open Monday–Friday 9:00 AM–5:00 PM and Saturday 9:00 AM–1:00 PM. Hours vary by location. Online banking and ATMs are available 24/7.

Typical KeyBank Branch Hours

Day	Typical hours
Monday	9:00 AM – 5:00 PM
Tuesday	9:00 AM – 5:00 PM
Wednesday	9:00 AM – 5:00 PM
Thursday	9:00 AM – 5:00 PM
Friday	9:00 AM – 6:00 PM
Saturday	9:00 AM – 1:00 PM
Sunday	Closed

Hours vary by branch. Some locations in shopping centers or high-traffic areas may have extended hours. Always confirm your specific branch using the KeyBank branch locator.

KeyBank Customer Service Hours

Channel	Hours	Contact
Phone (general)	24/7	1-800-539-2968
Lost/stolen card	24/7	1-800-539-2968
Online banking support	24/7	key.com
Mortgage servicing	Mon–Fri 8 AM–8 PM ET	1-800-422-2442
Business banking	Mon–Fri business hours	1-888-539-4249

KeyBank Holiday Hours

KeyBank branches are closed on federal bank holidays. ATMs and online banking remain available. Major closures in 2026:

Holiday	Date	Branch status
New Year’s Day	January 1	Closed
Martin Luther King Jr. Day	January 20	Closed
Presidents’ Day	February 17	Closed
Memorial Day	May 26	Closed
Juneteenth	June 19	Closed
Independence Day	July 4	Closed
Labor Day	September 1	Closed
Columbus Day	October 13	Closed
Veterans Day	November 11	Closed
Thanksgiving	November 27	Closed
Christmas Day	December 25	Closed

See bank holidays 2026 for the full federal banking holiday schedule.

How to Find Your KeyBank Branch Hours

Go to key.com and click “Find a Branch”
Enter your city, state, or ZIP code
Select your branch from the results
Branch-specific hours are displayed on the detail page

The KeyBank mobile app also has a built-in branch/ATM locator under the “More” menu.

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Written by WealthVieu

WealthVieu researches and writes data-driven personal finance guides using primary sources including the IRS, Bureau of Labor Statistics, Federal Reserve, and Census Bureau.

The content on Wealthvieu is for informational purposes only and should not be considered financial, tax, or investment advice. Consult a qualified professional before making financial decisions. Full disclaimer · Editorial policy