Marcus by Goldman Sachs phone support is available Monday–Friday 8:00 AM–10:00 PM ET and Saturday–Sunday 9:00 AM–7:00 PM ET. The marcus.com portal is available 24/7 for self-service. Marcus has no physical branches and no live chat — phone is the only live support channel.
Marcus Hours at a Glance
| Service | Hours | Notes |
|---|---|---|
| Phone — 1-833-646-1688 | Mon–Fri 8AM–10PM ET; Sat–Sun 9AM–7PM ET | — |
| Online portal (marcus.com) | 24/7 | Account, transfers, CDs |
| Help Center / FAQ | 24/7 (self-service) | marcus.com/faqs |
| Live chat | Not available | — |
| Physical branches | None | — |
Marcus Phone Hours by Day
| Day | Hours (Eastern Time) | Pacific Time Equivalent |
|---|---|---|
| Monday | 8:00 AM – 10:00 PM | 5:00 AM – 7:00 PM |
| Tuesday | 8:00 AM – 10:00 PM | 5:00 AM – 7:00 PM |
| Wednesday | 8:00 AM – 10:00 PM | 5:00 AM – 7:00 PM |
| Thursday | 8:00 AM – 10:00 PM | 5:00 AM – 7:00 PM |
| Friday | 8:00 AM – 10:00 PM | 5:00 AM – 7:00 PM |
| Saturday | 9:00 AM – 7:00 PM | 6:00 AM – 4:00 PM |
| Sunday | 9:00 AM – 7:00 PM | 6:00 AM – 4:00 PM |
Marcus Holiday Hours 2026
| Holiday | 2026 Date | Phone | Online Portal | ACH |
|---|---|---|---|---|
| New Year’s Day | Jan 1 | Closed | 24/7 | Delayed |
| MLK Day | Jan 19 | Reduced | 24/7 | Delayed |
| Presidents’ Day | Feb 16 | Reduced | 24/7 | Delayed |
| Memorial Day | May 25 | Closed | 24/7 | Delayed |
| Independence Day | Jul 4 | Closed | 24/7 | Delayed |
| Labor Day | Sep 7 | Closed | 24/7 | Delayed |
| Thanksgiving | Nov 26 | Closed | 24/7 | Delayed |
| Christmas | Dec 25 | Closed | 24/7 | Delayed |
What You Can Do Online at marcus.com 24/7
Despite limited phone hours, most Marcus banking tasks can be completed online:
| Task | Available 24/7 |
|---|---|
| Check savings balance and interest | ✅ |
| Initiate ACH transfer (processes next business day) | ✅ |
| View linked external accounts | ✅ |
| Manage CD accounts (view, set renewal instructions) | ✅ |
| Download statements | ✅ |
| Update personal information | ✅ |
| Change linked bank account | ✅ (with verification) |
Marcus vs Competitor Hours
| Bank | Phone Hours | 24/7? |
|---|---|---|
| Marcus | Mon–Fri 8AM–10PM ET; Sat–Sun 9AM–7PM ET | ❌ |
| Ally | 24/7 | ✅ |
| Discover | 24/7 | ✅ |
| Schwab | 24/7 | ✅ |
| SoFi | Mon–Sun 5AM–7PM/5PM PT | Partial |
Related Guides
- Marcus customer service 2026 — 1-833-646-1688, how to reach Marcus
- Marcus savings rate 2026 — 4.10% APY, no minimum
- Marcus CD rates 2026 — 4.00%–4.90%, no-penalty CD option
- Marcus minimum balance 2026 — $0 savings, $500 CD
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